TERMS

Refunds & Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you find it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some tie before your refund is officially posted.

Next contact your bank. There is often some processing time before your refund is posted.

If you’ve done all this and you still have not received your refund yet, please contact us at contact@cobblesengraving.co.uk

To return your product, you should mail your product to: Cobbles 12 South Park, Sevenoaks, Kent TN13 1AN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also advise that you obtain proof of postage when returning your item.

Contact us at contact@cobblesengraving.co.uk for questions related to refunds and returns.